Return Policy

Return Policy for ProudVetCustom.com

At ProudVetCustom.com, we want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below.

1. Return Eligibility

  • We accept returns for most items within 30 days of receiving your order.

  • To be eligible for a return, the item must be in original, unused condition, with all tags and packaging intact.

  • Custom-made or personalized products are non-returnable unless they have a manufacturing defect.

  • Items purchased on sale or as part of a promotional offer are not eligible for returns unless the item is defective.

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact our customer support team at [insert email address] within 30 days of receiving your order to request a return authorization.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. We will review your request and send you return instructions and a return authorization number.

  4. Pack the item securely in its original packaging (if available) and include the return authorization number on the package.

3. Return Shipping Costs

  • Free Returns: If the return is due to an error on our part (such as a defective product or incorrect item), we will cover the return shipping costs.

  • Customer-initiated Returns: If you are returning an item for any other reason (e.g., change of mind or not satisfied with the product), you will be responsible for the return shipping costs.

4. Condition of Returned Items

  • Returned items must be in new, unused condition. Products that have been used, worn, or damaged may not be eligible for a return.

  • We reserve the right to refuse a return if the item is not returned in its original condition or is received after the 30-day return period.

5. Refunds or Exchanges

  • Refunds: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be reflected on your account.

  • Exchanges: If you prefer to exchange your item for a different size, color, or product, please contact our customer support team for assistance. Depending on availability, we will assist you with the exchange process.

6. Non-returnable Items

The following items are non-returnable:

  • Custom-made or personalized items.

  • Items purchased during sales or with promotional discounts (unless defective).

  • Gift cards.

7. Contact Us

If you have any questions or need assistance with a return, please contact us at:

ProudVetCustom.com
Email: [email protected]
Phone: 
Address:800 Neel Ave, Socorro, NM 87801, USA

Last Updated: April 2025