Refund Policy

Refund Policy for ProudVetCustom.com

Thank you for shopping with ProudVetCustom.com. We want to ensure that you are fully satisfied with your purchase. If for any reason you are not completely satisfied, please review our refund policy below.

1. General Refund Conditions

  • We offer a Full Refund only for products purchased at the full retail price. If you purchased a product that was on sale or part of a promotional offer, it is not eligible for a full refund.

  • To qualify for a refund, the item must be returned in its original, unused condition, including all tags and packaging, within 30 days of receiving the product.

  • Custom-made items, including personalized leather bags, are non-refundable unless there is a manufacturing defect.

2. Sale and Promotional Items

  • Products purchased with a discount or as part of a special promotion (including clearance, seasonal sales, and other offers) are not eligible for a full refund. In these cases, we may offer an exchange or store credit.

3. Manufacturing Defects and Warranty

  • Our leather bags come with a 1-year warranty against manufacturing defects. If you receive a defective product, please contact us within 30 days of receipt for a full refund or exchange, depending on the situation.

  • Manufacturing defects include issues like stitching errors, hardware malfunctions, or material flaws that occurred during production.

4. How to Return an Item

If you are eligible for a refund or exchange, please follow these steps:

  1. Contact our customer support team at [insert email address] with your order number and reason for the return.

  2. We will provide you with a return authorization and instructions for returning the item.

  3. Return the product to the address provided within 30 days of receiving the item.

5. Return Shipping Costs

  • Free Return: If the return is due to a defect or mistake on our part, we will cover the cost of return shipping.

  • If you are returning the item for any other reason (e.g., change of mind), you will be responsible for the cost of return shipping.

6. Refund Processing

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take up to 10 business days for the refund to appear on your statement, depending on your payment provider.

7. Non-refundable Items

The following items are non-refundable:

  • Custom-made or personalized products (unless defective).

  • Products purchased at a discount or as part of a promotion.

  • Gift cards.

8. Contact Us

If you have any questions or need assistance with your return, please reach out to our customer support team at:

ProudVetCustom.com
Email:support@proudVetCustom.com
Phone: 
Address: 800 Neel Ave, Socorro, NM 87801, USA

Last Updated: April 2025