Shipping Policy

Shipping Policy for ProudVetCustom.com

At ProudVetCustom.com, we take great pride in creating high-quality, handcrafted custom leather bags for our customers. Due to the personalized nature of our products, please review our shipping policy below.

1. Order Processing Time

  • All of our products are handmade by skilled artisans and may be customized to your specifications. As a result, please allow at least 5-7 business days for order processing before your item is shipped.

  • This processing time is necessary to ensure that each bag is made to the highest standard and to accommodate any customizations.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Domestic Shipping (within the U.S.):

    • Standard Shipping: 5-7 business days after processing.

    • Expedited Shipping: 2-3 business days after processing.

    • Please note that delivery times may vary based on your location and the shipping carrier’s service.

  • International Shipping (outside the U.S.):

    • We offer worldwide shipping.

    • International shipping times vary depending on the destination country, but please allow 10-15 business days for delivery after processing.

    • Customs fees, taxes, and duties may apply depending on your country. These additional charges are the responsibility of the customer.

3. Shipping Fees

  • Shipping fees are calculated based on your delivery address and the shipping method selected during checkout.

  • Free Shipping is available on all U.S. orders over $100.

  • For international orders, shipping fees will be calculated at checkout based on the destination.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website.

5. Delays and Issues

While we strive to ship your orders in a timely manner, delays may occur due to factors beyond our control, such as:

  • High order volumes during holidays or sales periods.

  • Shipping carrier delays.

  • Issues related to customs for international orders.

If you experience any issues with your shipment, please contact our customer support team, and we will do our best to resolve the issue as quickly as possible.

6. Damaged or Lost Items

If your item arrives damaged or is lost in transit, please contact us immediately at [insert email address]. We will work with you and the carrier to resolve the issue. In some cases, we may request photos of the damaged item or packaging to assist with the claims process.

7. Contact Us

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us:

ProudVetCustom.com
Email: [email protected]
Address:800 Neel Ave, Socorro, NM 87801, USA

Last Updated: April 2025